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Returns Procedures
UK IT Zone and ukitzone.com are trading styles of Vector Systems (UK) Ltd, whose full contact details are available from the Contact Us page of this web site.
We strive to provide the highest levels of customer service, however the Company cannot accept any returned goods if:
The goods have been physically damaged by the buyer.
The warranty label(s) is/are found to have been tampered with or missing.
The goods are found not to have been sold to the Customer by the Company.
The goods are outside the warranty limit.
The goods do not have a corresponding RMA (Returned Material Authority) number displayed clearly on the item(s) packaging.
An RMA number must be obtained before any item is sent back to the Company. To obtain an RMA number please contact our customer services department on 0845 270 1642 or by email at support@ukitzone.com
The Buyer must inspect all goods on arrival as any damages must be reported within 24 hours of receipt and prior to any installation. If your goods appear damaged in any way, including packaging, they must be signed for as "damaged" on the delivery sheet with the courier. This covers you in the event of a claim for damage to the items.
Upon return of goods found to be faulty we will:
Return of a working replacement of equal or better specification to the customer within 14 days of UK IT Zone (Vector Systems UK Ltd) receiving the goods. If, after 14 days, a replacement cannot be sent for whatever reason, a full refund will be given, if requested, at the current market value of the item. If this is not ascertainable, then a refund will be given for the value of the nearest equivalent item.
Except as may be implied by law where the buyer is dealing as a consumer, in event of any breach of these Conditions by the Company the remedies of the buyer shall be limited to damages which shall in no circumstances exceed the price of the goods and the Company shall under no circumstances be liable for any indirect, incidental or consequential damages.
Under The Consumer Protection (Distance Selling) Regulations 2000 you may cancel your order up to 7 days after receipt of your goods. Should you wish to do so you must notify us in writing within the 7 day period. You will be responsible for the cost of returning all goods to Laptops and Spares at the address above and your carriage will not be refunded. The goods and packaging must be complete and exactly as new. If goods are not as new a minimum of 20% restocking fee will be charged depending on the condition of the goods. Please note that due to licensing laws some software packages may not be covered by this regulation. A charge of £25 will be made for reinstalling software on products that are covered by the regulation. More information is available at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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