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Business Terms and Conditions
Private User Terms and Conditions
Business User Terms and Conditions
You are registered with us as a business customer and these are the Terms and Conditions of sale that apply to transactions between you and us.
By purchasing any products (the "Product(s)") and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
1. Definitions and Effect of Conditions
1.1 'The Company' 'UK ICT' 'We' 'Us' means UK ICT Ltd a company registered in England (Company Number 05705053) whose registered office is 8 Horeshay Estate, Telford, TF4 3PY.
1.2 'Customer' means the third party identified as the customer in this agreement to whom The Company may agree to supply products and / or services with these terms and conditions.
1.3 These Conditions shall apply to and be incorporated into every agreement between The Company and any person, firm or company ("the customer") under which The Company supplies goods or services at the request of the customer.
1.4 These conditions shall supersede all earlier conditions of The Company.
1.5 All orders placed with The Company by the Customer for goods shall constitute an offer to The Company under these terms and conditions, subject to availability of the goods and to the acceptance of the order by an authorized representative of The Company
1.6 These conditions shall take precedence over any conditions of the customer and shall not be varied without the written consent of a Director of The Company.
1.7 References to 'goods' include the supply of any services to be supplied by The Company to the Customer.
1.8 'Agreement' means the agreement between The Company and the Customer for the sale of goods and/or the supply of services.
1.9 'The Web Site' means all web sites owned and operated by The Company
2 General
2.1 UKITZone.com is a web site owned by The Company
2.2 You are registered with us as a business customer and these are the Terms and Conditions of sale that apply to transactions between you and us.
2.3 By purchasing any products (the "Product(s)") and by using this Website you acknowledge that you have read and you agree to be bound by and comply with these Terms and Conditions.
3. Independent contractor
The relationship between the Supplier and Customer is that of independent contractor. Neither party is the agent of the other, and neither party has any authority to make any contract or make any obligation expressly or impliedly in the name of the other party, without that party's prior written consent for express purposes connected to the performance of this Agreement
4. Delivery and Despatch
4.1 Any delivery dates quoted whether verbally or otherwise are estimates only and in regard to any such date time shall not be of the essence.
4.2 Delivery of the goods to the customer's address or any other place stipulated by him shall constitute delivery and the risk therein shall pass upon such delivery to the customer.
4.3 The Company shall be entitled to make partial deliveries by instalments and these conditions shall apply to each partial delivery.
5 Frustration (Force Majeure)
The Company will not be deemed to be in breach of any of its obligations under the agreement or otherwise be liable to the customer due to any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond The Company's control (including without limitation breakdown of plant or machinery, strike or industrial, dispute, shortage of materials or failure of or delay in receiving supplies, act of war (whether declared or not). Act of God, or any law regulation of any government or any local or municipal authority. If any such event continues for more than 28 days The Company may terminate the agreement forthwith by written notice to the customer without prejudice to the accrued rights of either party.
6. Prices
6.1 Catalogues, price lists and other advertising literature or material as used by The Company are intended only as an indication as to price and range of goods offered and no prices, descriptions or other particulars contained therein shall be binding on The Company except that written quotes will remain valid for seven days. If a price quoted in writing changes after the Customer has ordered the Products the Customer will be given an opportunity to cancel the order before delivery.
6.2 All prices are given by The Company at the time of the order on an ex-works basis and the Customer is liable to pay for transport, packing and insurance.
6.3 All quoted or listed prices are based on the cost to The Company of supplying the Products to the Customer. If before delivery of the Products there occurs any increase in any way of such costs in respect of Products which have not yet been delivered, the price payable may be subject to amendment, however customers will be notified prior to orders being processed in this event.
6.4 All prices are exclusive of value added tax and any similar taxes. All such taxes are payable by the Customer and will be applied in accordance with UK legislation in force at the tax point date.
7 Payment
7.1 The price is payable on demand but in any case must not be paid later than 30 days from date of invoice.
7.2 The company reserve the right to suspend deliveries where payment is not received in accordance with paragraph 7.1 of this clause or in accordance with any alternative items of payment agreed in writing.
7.3 Where payment is not made in accordance with the terms of paragraph 7.1 hereof the customer shall pay interest on any unpaid amounts calculated at 3% above Barclays Bank Plc's base rate for the time being in force calculated on a daily basis.
7.4 No cash or other discount is allowed unless agreed in writing.
7.5 If the company is able to deliver some items comprising the goods the subject of an agreement but unable to deliver all such items due to cause beyond its control (including but not limited to the examples referred to in Condition 5 hereof) the customer shall pay for such items as are delivered.
8 Title of Goods
8.1 Even though the goods may have been delivered and the customer may be responsible for any loss or destruction of or damage to the goods and not withstanding any other provision of these Conditions, the legal and beneficial ownership of the goods will remain with the company until the company has received payment in full of :- (i) all sums payable to the Company in relation to the agreement, and (ii) all other sums due from the customer to the Company when, the sums referred to in (i) are paid, in respect of the supply of any other goods or services.
8.2 Until the customer becomes the owner of the goods in accordance with 7(a) the customer shall :- (i) hold the goods as fiduciary agent and bailee for the company who may, at any time and without prior notice, require the customer to deliver up the goods to the company (whether or not they form part of or are affixed to any other item) and, if it fails to do so immediately enter the premises where the goods may be situated with its representatives and appropriate transport and repossess the goods; (ii) not, except in accordance with condition 7(c), sell, part with possession of, use or do anything else inconsistent with the company's ownership of any the goods and will ensure that they are not affixed to any land or building, are kept separate from any other item, properly stored and protected and clearly identified as the Company's property, and are insured to their full replacement value against all normal comprehensive risks.
8.3 Until ownership of the goods passes to the customer provided that it complies with the agreement the customer may sell the goods in the ordinary course of its full market value.
8.4 After the company has repossessed any goods it may sell them and the proceeds of sale will belong to the company absolutely and the customer will have no right or interest in those proceeds. If the net proceeds received by the company are less than the amount payable to it in relation to the agreement it may recover the balance from the customer.
8.5 The customer will become responsible for any loss or destruction of or damage to any goods on their delivery.
8.6 All insurance proceeds receivable by the customer in respect of the goods shall be held in trust by the customer for the company in a separate account and first be applied in or towards discharging any sums payable under the agreement.
8.7 Even if ownership of the goods has not passed to the customer the company may recover all sums payable to it in relation to the agreement.
9. Specification of Products
9.1 The Company will not be liable of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacturer.s specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. UK ICT will use its reasonable endeavours to advise the Customer of any such impending variation as soon as it receives any notice thereof from the manufacturer.
9.2 Unless otherwise agreed, the Products are supplied in accordance with the manufacturer's standard specifications as these may be improved, substituted or modified.
9.3 All drawings, descriptive weights, dimensions and the descriptions and illustrations contained in the sales literature and price lists are approximate only ands do not form part of this Agreement. In addition, drawings, technical documents issued either before or after the conclusion of this Agreement for the use or information of the Customer and such other information as may be supplied to the Customer including specifications shall not be copied, reproduced or communicated by any third party without the Company's prior written consent.
10 Loss or Damage in Transit
10.1 The company will not be responsible for damage to any of the goods or loss of the goods or part thereof in transit or for any discrepancy between the goods delivered and the contracted goods to the company unless the customer gives written notice of a claim to the company and to the carrier (as appropriate). (i) in the case of damage or discrepancy within 3 days after having received the goods and (ii) in the case of loss or shortage within 3 days of the date of delivery of the other goods under the relevant consignment.
10.2 If applicable the customer will be asked to complete and submit the company's Discrepancy Log form, from which an investigation into the alleged loss, discrepancy or damage will be undertaken. The customer will also be asked to sign a copy of the company's carrier's delivery manifest as acknowledgement of receipt of goods. The customer should inspect the goods carefully as an unqualified signature shall be deemed to signify the customer's acceptance that the goods are in good condition.
11. Proprietary Rights in Software Products
11.1 The Customer hereby acknowledge that any proprietary rights in any third party Software supplied hereunder including but not limited to any title or ownership rights, patent rights, copyrights and trade secret rights shall at all times and for all purposes vest and remain vested in the Third Party Software owner.
11.2 The Customer hereby acknowledges that it is its sole responsibility to comply with any terms and conditions of licence attaching to Third Party Software supplied and delivered by The Company (including if so required the execution and return of a Third Party Software licence). The Customer is hereby notified that failure to comply with such terms and conditions could result in the Customer being refused a software licence or having the same revoked by the Third Party Software owner. The Customer further agrees to indemnify The Company in respect of any costs, charges or expense incurred by The Company at the suit of the Third Party Software owner as a result of breach of such conditions.
12. Returns
Non-defective Products
12.1 Returns of non-defective Products must be made subject to the following:-
a. prior authority having been obtained from UK ICT which will be given at UK ICT's sole discretion;
b. within 30 days of the date of the delivery.
c. subject to stock rotating policy;
d. The Products must be properly packed;
e. The Products must be in saleable condition;
f. the Products must be accompanied by a detailed packing list;
12.2 UK ICT reserves the right to reject any non-defective Products at its sole discretion
12.3 If UK ICT nevertheless agrees to accept any non-defective Products returned in a non-saleable condition, UK ICT reserve the right to charge the cost to the Customer of bringing the Products to a saleable condition.
12.4 Goods are subject to a 25% restocking charge
Defective Products
12.5 Returns of defective Products to be repaired or exchanged must be made subject to the following:-
a. Prior authority having been obtained from The Company which will be given at The Company.s sole discretion;
b. The Products must be properly packed;
c. If no fault was found there would be a minimum charge of £25 levied at The Company.s sole discretion.
d. The Customer will pay for the goods to be delivered to The Company's premises.
e. The Company will pay for the goods to be delivered to the customer address.
In either case of defective and non-defective Products restocking will be at the discretion of The Company. If The Company agrees to restock a charge of 25% of the value of the Products and the carriage OR £25 and the carriage, whichever is the greater sum, will be charged to the Customer.
13. Warranty
13.1 The Company warrants that it has good title to or license to supply all Products to the Customer.
13.2 In the case of hardware Products only, the Company will use reasonable endeavours to assign the benefit of any manufacturer.s warranty to the Customer. If any part of the hardware Products should prove defective in materials or workmanship under normal operation or service (provided such defect is not caused by the Customer not following the instruction manual, not taking care of the Products or using another party to repair the Products other than the Company, its agents or recommended repairers or the manufacturer) then such Products may, at the sole discretion of UK ICT, be repaired or replaced, but otherwise the Company will have no liability to the Customer.
13.3 All software Products supplied hereunder are supplied in accordance with clause 10.
13.4 EXCEPT AS SPECIFICALLY SET OUT IN THESE TERMS AND CONDITIONS, THE COMPANY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES, AND CONDITIONS WHETHER EXPRESS OR IMPLIED, BY STATUTE OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF DESCRIPTION, DESIGN, MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE, OR ARISING FROM ANY PREVIOUS COURSE OF DEALING, USAGE OR TRADE PRACTICE.
14. Indemnity and limited liability
14.1 The Company will indemnify the Customer for direct physical injury or death caused by its negligence but otherwise the Company.s liability for the supply of Products under any one contract shall be limited as set out in these Terms and Conditions and to £100,000 for any one event or a series of connected events.
15. Termination for cause
This agreement may be terminated forthwith by notice in writing:
15.1 By UK ICT if the Customer fails to pay any sums due hereunder by the due date notwithstanding the provisions for late payment in clause 7.1.
15.2 If either party fails to perform any of its obligations under this Agreement and such failure continues for a period of 15 days after written notice thereof, by the other party;
15.3 If either party is involved in legal proceedings concerning its solvency, or ceases trading, or commits an act of bankruptcy or is adjudicated bankrupt or entered into liquidation, whether compulsory or voluntary, other for the purposes of an amalgamation or reconstruction, or makes an arrangement with its creditors or petitions for an administration order or has a Receiver or Manager appointed over all of its assets or any other rights or remedies available to it, the other party shall have the right to terminate this Agreement forthwith.
15.4 Any termination of this Agreement pursuant to this clause shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or at law, and shall not affect any accrued rights or liabilities of either party.
16. Export and/or re-export limitation
If the Products are being sold outside the United Kingdom the Customer takes full responsibility for and will indemnify the Company against any loss it may suffer as a result of the Products or any use to which they are put not being in compliance with local legal limitations. If such Products are sold on the basis of Incoterms (e.g. .f.o.b.. or .c.i.f. ) then the implied terms from Incoterms shall prevail where there is any inconsistency with these terms and conditions.
17. Contract
17.1 The headings in this agreement are for ease of reference only and shall not affect its interpretation or construction.
17.2 No forbearance, delay, or indulgence by either part in enforcing its respective rights shall prejudice or restrict the rights that party, and no waiver of any such rights or of any breach of any contractual terms shall be deemed to be a waiver of any other right or any later breach.
17.3 The Customer agrees not to assign any of its rights herein without the prior written consent of the Company
17.4 In the event of these terms and conditions or any of them being judged illegal or unenforceable for any reason, the continuation in full force and effect of them shall not be prejudiced.
17.5 Neither party shall be liable to the other for any delay in or failure to perform its obligation hereunder (other than a payment of money) where such delay or failure results from force majeure, act of God, fire, explosion, accident, industrial dispute or any other cause beyond its reasonable control.
17.6 Any documents or notices given here under by either party to the other must be in writing and may be delivered personally or by recorded delivery or registered post and in the case of post will be deemed to have been given 2 working days after the date of posting. Documents or notices shall be delivered or sent to the addresses of the parties on the first page of this agreement or to any other address notified in the normal course of trading in writing by either party to the other for the purpose of receiving documents or notices after the date of this Agreement.
17.7 The parties do not intend to create any rights for third parties by virtue of entering into this agreement and expressly exclude any rights which would otherwise have arisen by virtue of the Contracts(Rights of Third Parties) Act 1999.
17.8 These terms and conditions, together with any document which specifically refers to them shall form the entire agreement between the parties in relation to its subject matter unless specifically agreed otherwise or varied in writing between the parties.
17.9 Nothing in these Conditions will deprive the purchaser of any rights granted by statute in the United Kingdom
17.10 These terms and conditions shall be governed and construed in accordance with English Law.
Private Terms and Conditions
1.1 These terms of sale apply to all goods supplied by UK ICT Ltd a company registered in England (Company Number 05705053) whose registered office is 8 Horsehay Estate, Telford, TF4 3PY. UK IT Zone, UK Design Zone, UK Hosting Zone, Savage Hosting are trading names of UK ICT Ltd
1.2 Any order placed by you for goods advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we have received your order and accepted it (which we may do at our discretion).
1.3 We will send you an order acknowledgement shortly after you place your order, notifying you that we have received your order. This acknowledgement is not notification that we have accepted your order.
1.4 If we accept your order, we will notify you by email that we have accepted it prior to dispatch of the goods. If we cannot accept your order (for example (but without limitation) because the goods are found to be unavailable) we will notify you by telephone or email.
1.5 In the event that, after we accept your order, we discover that the goods ordered are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and to offer you a refund or alternative goods in accordance with conditions 2.2 to 2.4 below.
1.6 The contract is subject to your right of cancellation (see condition 7 below).
1.7 We have the right to terminate the contract if the price of the goods is not received from you in cleared funds (in accordance with condition 3.1).
1.8 The Supplier may change these terms of sale without notice to you in relation to future sales.
2. Description and price of the goods
2.1 The description and price of the goods you order will be as shown on the Supplier's website at the time you place your order..
2.2 If after acceptance of your order we discover within 14 days of such acceptance that all of the goods are unavailable, we may terminate the contract and refund or re-credit you within 7 working days for any sum that has been paid by you or debited from your credit card for those goods. In these circumstances, we will inform you as soon as possible.
2.3 If within 7 days of our acceptance of your order we discover that some but not all of the goods are unavailable, we will no longer supply those unavailable goods. In these circumstances we will contact you detailing the goods that are unavailable and offer you the option of cancelling the whole order or amending your order to substitute the unavailable items with alternative goods. If you have not cancelled the order within 14 days of receipt of such notice, we will deliver the available goods in accordance with condition 4 below. We will refund or re-credit you for any sum that has been paid by you or debited from your credit card in respect of the unavailable goods or cancelled order (if you have cancelled it).
2.4 Every effort is made to ensure that prices shown on the Supplier's website are accurate at the time you place your order. If within 14 days of accepting your order a pricing error is found in respect of any or all of the goods you have ordered, we will notify you as soon as possible detailing the mis-priced goods and offering you the option of:
2.4.1 placing a new order at the correct price for those goods;
2.4.2 cancelling the whole of your order; or
2.4.3 cancelling your order for the mis-priced goods and reconfirming your order for the correctly priced goods.
If, within 14 days of receipt of our notice to you, you have not responded by selecting one of the available options at conditions 2.4.1 to 2.4.3 above then:
(a) if all of the goods you have ordered are found to be mis-priced, the entire order will be cancelled automatically and the Supplier will refund or re-credit you for any sum you have paid for those goods; or
(b) if only some of the goods you have ordered are found to be mis-priced, our contract with you continues and we will deliver the correctly priced goods but we will not be obliged to supply you with the mis-priced goods. In these circumstances we will refund or re-credit you for any sum you have paid for the mis-priced goods.
2.5 To avoid any doubt, where goods are unavailable and you order alternative goods from us, or where goods have been mis-priced and you subsequently order such goods at the correct price, these terms of sale shall apply to the order and the supply of the relevant goods, whether the order is placed through our website or otherwise.
2.6 In addition to the price, you may be required to pay a delivery charge for the goods, details of which are clearly displayed on our website at the point that you place your order.
2.7 Grade A and B Goods are "Factory Reconditioned" to the Manufacturers original specification. All goods supplied are 30 day high street store (30 days) returned products. With grade A and B stock there is always a chance that there may be a minor cosmetic mark, Considering the price however these are considered to be very minor and will not affect performance of the product.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on the Supplier's website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle the Supplier to terminate the contract immediately.
3.2 There will be no delivery until cleared funds are received (with the exception of business accounts where we have agreed credit facilities with you).
3.3 Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
3.4 Payment for net 30 credit accounts are to be made in full 30 days from date of invoice. Payments are to be made payable to UK ICT LTD. Failure to comply to credit agreement will result in suspension of credit account facility and legal action.
4. Delivery
4.1 The goods you order will be delivered to the address you give when you place your order, except that some deliveries are not made outside the United Kingdom.
4.2 Orders placed before 5.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier´s control the Supplier will inform you as soon as possible..
4.4 If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:
4.4.1 store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or
4.4.2 sell the goods at the best readily obtainable price and either (a), where you have not already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods or (b), where you have already paid for the goods in question, account to you (after deducting all reasonable storage and selling expenses) for any proceeds received.
4.5 If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.
4.6 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you of any delay as soon as possible and will give you the option of cancelling your order at this point.
4.7 Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
5 Risk/Title
5.1 The goods are at your risk from the time of delivery.
5.2 Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:
5.2.1 the goods, and
5.2.2 all other sums which are or which become due to the Supplier from you on any account.
5.3 The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.
6.Title for Business Customers
6.1 If you are a business customer until ownership of the goods has passed to you, you must:
6.1.1 store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Supplier's property;
6.1.2 not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Supplier´s behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and
6.1.3 hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.
6.2 If you are a business customer your right to possession of the goods shall terminate immediately if:
6.2.1 you have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the grant-ing of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or
6.2.2 you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
6.2.3 you encumber or in any way charge any of the goods.
7. Your right of cancellation
7.1 You have the right to cancel the contract at any time up to 10 days after you receive the goods (see below). Please note that this policy has some limitations and does not apply to business customers.
7.2 To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the enotes section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
7.3 Except in the case of faulty or misdescribed goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the Returns on Line section of the Supplier's website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or misdescribed goods the Supplier shall, after receiving notification in accordance with condition 8.4, 8.5 or 8.6, either collect the goods from you or ask you to return the goods to the Supplier in accordance with the Supplier's Returns procedure (see condition 12 below).
7.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
7.5 Except in the case of faulty or misdescribed goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
7.6 You do not have the right to cancel the contract if the order is for computer software which has been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.
8. Warranty
8.1 All new goods supplied by the Supplier are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty does not affect your statutory rights as a consumer. If new goods develop a defect during the 12 month warranty period, you should follow the Supplier's Returns procedure (see condition 12 below). In the event of a valid claim for a defect in the new goods, where clauses 8.4 or 8.5 do not apply, the Supplier will (at its option) either:
8.1.1 replace those goods, if the Supplier has available the same goods at the same price;
8.1.2 repair those goods; or
8.1.3 refund or re-credit you the sum you have paid for the relevant goods within 30 days of the date that the relevant goods are returned in accordance with the Supplier's Returns procedure (see condition 12 below).
8.2 Wherever possible, previously used or owned goods ("Used Goods") will be highlighted as being so used on the Supplier´s website at the time you place your order. All Used Goods supplied by the Supplier are warranted free from defects for 90 days from the date of supply (unless otherwise stated). Grade B stock carries a 30 day warranty. This warranty does not affect your statutory rights as a consumer. If Used Goods develop a defect during the 90 day warranty period, you should follow the Supplier's Returns procedure (see condition 12 below). In the event of a valid claim for a defect in the Used Goods, the Supplier will (at its option) either:
8.2.1 replace those Used Good(s), if the Supplier has available the same Used Goods(s) at the same price;
8.2.2 repair the Used Good(s); or
8.2.3 refund or re-credit you the sum you have paid for the relevant Used Good(s) within 30 days of the date that the relevant Used Good(s) are returned in accordance with the Supplier´s Returns procedure (see condition 12 below).
8.3 The warranties in conditions 8.1 and 8.2 above do not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use, failure to follow the manufacturer's or Supplier's instructions, or any alteration or repair carried out without the Suppliers prior written approval.
8.4 If the goods supplied to you are damaged in transit, you should notify the Supplier in writing via the enotes section of the website within 7 working days of receipt of the goods (please note that this is 48 hours for our business customers) and return the goods to us in accordance with our returns policy (see condition 12 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 8.1, 8.2 and 8.5.
8.5 If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 28 calendar days (please note that for our business customers, this is 14 calendar days) of receipt of the goods and return the goods to us in accordance with our returns policy (see condition 12 below). Once we have verified the fault, we will issue you with (at your discretion) a replacement or full refund via your original payment method and reimburse your reasonable return carriage costs. This does not affect your rights under clauses 8.1 and 8.2.
8.6 If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the enotes section of the website, as soon as possible, but in any event within 14 days of the date you discovered or ought to have discovered the damage, defect or complaint.
8.7 If there is a discrepancy with the goods supplied to you, you should notify the supplier in writing via the eNote section on the website within 14 days of receipt of the goods.
9. Limitation of Liability
9.1 Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:
9.1.1 there is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
9.1.2 such loss or damage is not a reasonably foreseeable result of any such breach;
9.1.3 any increase in loss or damage resulting from breach by you of any term of this contract.
9.2 Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier´s negligence or fraudulent misrepresentation.
9.3 If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.
9.3.1 loss of business; loss of data; loss of profits; loss of goodwill; loss of anticipated savings or loss of revenue even when advised of the possibility; or
9.3.2 any indirect or consequential losses, liabilities or costs.
9.4 If you are a business customer then the aggregate liability of the Supplier (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be Ltd to and in no circumstances shall exceed the price of the goods in question.
10. Data Protection
The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
11. Images
Product images are for illustrative purposes only and may differ from the actual product.
12. Returns
12.1 For all details of the Supplier's returns policy and procedures please open the link .Returns. from the Welcome Menu
12.2 In particular, please note that any items returned to us which you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
12.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier.
13. Governing Law and Jurisdiction
These terms of sale and the supply of the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.
14. What is the ISO 13406-2 standard for LCD screen pixel faults?
All LCD displays sold at UK IT Zone adhere to the ISO 13406-2 standard with regard to pixel faults. ISO 13406-2 recommends how many defaults are acceptable in a display before it should be replaced, within the terms & conditions of warranty. The below is relevant to Class II LCD panels.
The standard of production techniques today cannot guarantee an absolutely fault free screen display. A few isolated constant lit or unlit pixels may be present.
The table below shows the allowable number of malfunctioning pixels that are acceptable, depending on the native resolution of the LCD and allowing for 2 malfunctioning pixels per million pixels.
| Native Resolution |
No. of Pixels |
No. of Million Pixels |
Acceptable Defects |
| 1024 x 768 |
786,432 |
0.8 |
2 |
| 1280 x 1024 |
1,310,720 |
1.3 |
3 |
| 1600 x 1200 |
1,920,200 |
1.9 |
4 |
| 2048 x 1536 |
3,145,728 |
3.1 |
6 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable, depending on the native resolution of the LCD and allowing for 5 malfunctioning sub-pixels per million pixels.
| Native Resolution |
No. of Pixels |
No. of Million Pixels |
Acceptable Defects |
| 1024 x 768 |
786,432 |
0.8 |
4 |
| 1280 x 1024 |
1,310,720 |
1.3 |
7 |
| 1600 x 1200 |
1,920,200 |
1.9 |
10 |
| 2048 x 1536 |
3,145,728 |
3.1 |
16 |
The table below shows the allowable number of malfunctioning sub-pixels that are acceptable within a 5 x 5 block of pixels, depending on the native resolution and allowing for 2 malfunctioning sub-pixels within a 5 x 5 block, per million pixels.
| Native Resolution |
No. of Pixels |
No. of Million Pixels |
Acceptable Defects |
| 1024 x 768 |
786,432 |
0.8 |
2 |
| 1280 x 1024 |
1,310,720 |
1.3 |
3 |
| 1600 x 1200 |
1,920,200 |
1.9 |
4 |
| 2048 x 1536 |
3,145,728 |
3.1 |
6 |
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